Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
How do I determine the right shoe size for me?
We provide a comprehensive size guide on each product page. We recommend measuring your foot from heel to toe and comparing it to our chart, as sizing can vary slightly between athletic and formal styles.
What is your return policy for footwear?
We offer a 30-day return policy for all unworn shoes in their original packaging. Please ensure the soles are clean and the box is undamaged to qualify for a full refund.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your shoes sooner.
Are your shoes made from genuine leather?
We offer a variety of materials including premium genuine leather, suede, and high-quality vegan alternatives. Material specifications are listed in the 'Details' section of every product.
Do you offer international shipping?
Yes, Top Shoes ships to over 50 countries worldwide. Shipping costs and delivery timelines will be calculated automatically at checkout based on your location.
How should I care for my new shoes?
To extend the life of your footwear, we recommend using a protective spray for suede and a quality cream for leather. Avoid machine washing unless the product description specifically states it is safe.